// Legal

Privacy Policy

How UNA Dispatch Services LLC collects, uses, and protects your information — including SMS/MMS communications.

Effective date: 18 August 2026

UNA Dispatch Services LLC ("UNA Logistics", "UNA", "we", "us" or "our") respects your privacy and is committed to protecting the personal information we collect through our website, communications and dispatch-support services.

This Privacy Policy explains how we collect, use, retain and disclose personal information when you:

Visit https://una-logistics.com/;
Contact us by telephone, SMS, MMS, email or an online form;
Request information about our services;
Communicate with our dispatch team; or
Use our dispatch and administrative support services.

1. Information We Collect

Depending on your interaction with UNA Logistics, we may collect:

Contact information

Name;
Business or company name;
Telephone and mobile numbers;
Email address;
Mailing or business address; and
Preferred communication method.

Carrier and dispatch information

Motor carrier and DOT information;
MC authority details;
Equipment and vehicle information;
Driver contact details;
Operating lanes and service preferences;
Pickup and delivery information;
Broker and shipper contact information;
Rate confirmations, bills of lading and related dispatch documents; and
Other information necessary to provide dispatch and administrative services.

Communications information

Emails and website enquiries;
SMS and MMS messages;
Telephone call details;
Voicemail messages;
Communication preferences;
Consent records; and
Requests to opt out of communications.

Where permitted by applicable law, calls may be recorded for quality assurance, training, security and dispute-resolution purposes. We will provide notice or obtain consent where legally required.

Website and technical information

When you visit our website, we may automatically collect limited technical information, such as:

Internet Protocol address;
Browser and device type;
Operating system;
Referring website;
Pages visited;
Date and time of access; and
Cookie or similar technology data.

2. How We Collect Personal Information

We may collect personal information:

Directly from you;
Through our website and contact forms;
During telephone, email, SMS or MMS communications;
Through dispatch service and agency agreements;
From authorised representatives of motor carriers;
From brokers, factoring providers or other parties involved in an authorised dispatch transaction;
From publicly available business records; and
Through service providers supporting our website, telecommunications and business systems.

3. How We Use Personal Information

UNA Logistics may use personal information to:

Respond to enquiries;
Provide dispatch and administrative support;
Communicate with carriers, drivers, brokers and authorised business contacts;
Send requested contact information;
Send appointment, pickup, delivery or document reminders;
Provide operational and service updates;
Obtain, process and maintain dispatch documentation;
Manage business relationships and customer support;
Maintain communication and consent records;
Protect our systems, personnel, customers and business;
Prevent fraud, misuse and unauthorised activity;
Meet contractual and legal obligations; and
Improve our website, communications and services.

UNA Logistics does not use its operational SMS/MMS service for unsolicited mass marketing or purchased marketing lists.

4. SMS and MMS Communications

When you provide your mobile number and consent to receive text messages from UNA Logistics, we may send low-volume operational or customer-care messages, including:

Appointment and call reminders;
Dispatch and load-related updates;
Pickup or delivery information;
Requests or reminders concerning documents;
Contact information you requested;
Responses to enquiries; and
Other service-related communications.

Message frequency varies depending on your relationship and interactions with UNA Logistics. Message and data rates may apply.

Consent to receive SMS or MMS messages is not a condition of purchasing or using our services.

You may opt out at any time by replying STOP to a message. You may reply HELP for assistance. You may also contact us at +1 208 379 7005.

After an opt-out request, we may send one final message confirming that you have been unsubscribed. We may continue to communicate through non-SMS channels where appropriate and legally permitted.

5. Mobile Information and SMS Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All other categories of this Privacy Policy exclude text-messaging originator opt-in data and consent. SMS opt-in information, mobile telephone numbers and text-messaging consent will not be sold, rented or shared with any third parties or affiliates for their marketing, promotional or lead-generation purposes.

UNA Logistics does not sell consumer personal information, including names, telephone numbers, mobile information or SMS consent information.

We may provide limited information to service providers that process communications strictly on our behalf, such as telecommunications, hosting or information-technology providers. These providers may only process the information as necessary to deliver contracted services and are not permitted to use it for their own marketing, promotional or lead-generation purposes.

6. When We May Disclose Other Information

Except for mobile information and SMS consent as specifically protected above, UNA Logistics may disclose other personal information when reasonably necessary:

To vendors providing hosting, communications, security, document-management or professional services;
To carriers, drivers, brokers, factoring providers and other parties involved in an authorised dispatch transaction;
To comply with a law, regulation, court order or lawful government request;
To protect the rights, safety, security or property of UNA Logistics or another person;
To investigate fraud, abuse or security incidents; or
In connection with a business restructuring, merger or transfer, subject to appropriate confidentiality and legal safeguards.

We require service providers to protect personal information and use it only for the services they provide to UNA Logistics.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and maintain security.

You may adjust your browser settings to reject or delete cookies. Some website features may not operate correctly if cookies are disabled.

8. Information Security

UNA Logistics uses reasonable administrative, technical and organisational safeguards designed to protect personal information against:

Unauthorised access;
Accidental loss;
Misuse;
Unauthorised alteration;
Improper disclosure; and
Destruction.

No internet transmission or storage system is completely secure. Therefore, we cannot guarantee absolute security.

9. Information Retention

We retain personal information only for as long as reasonably necessary to:

Provide our services;
Maintain business and dispatch records;
Meet contractual obligations;
Resolve disputes;
Enforce agreements; and
Comply with legal, tax, accounting and regulatory obligations.

When information is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable.

10. Your Privacy Choices and Rights

Subject to applicable law, you may request that UNA Logistics:

Provide access to personal information held about you;
Correct inaccurate or incomplete information;
Delete eligible personal information;
Restrict or object to certain processing;
Explain how your information is used;
Withdraw consent for consent-based processing; or
Stop sending SMS/MMS communications.

To exercise a privacy right, contact us using the details below. We may need to verify your identity before completing a request.

11. Children's Privacy

UNA Logistics provides business-to-business dispatch and administrative services. Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

If we learn that we have collected personal information from a child without appropriate authorisation, we will take reasonable steps to delete it.

12. External Websites

Our website may contain links to websites or services operated by other organisations. UNA Logistics is not responsible for the privacy, security or content practices of external websites. You should review their privacy policies before submitting personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, systems or legal obligations. The updated version will be posted on this page with a revised effective date.

Material changes affecting SMS/MMS consent or the handling of mobile information will apply prospectively and, where required, additional notice or consent will be provided.

14. Contact Us

For questions, privacy requests or assistance with SMS/MMS communications, contact:

UNA Dispatch Services LLC
Website: https://una-logistics.com/
Telephone/SMS: +1 208 379 7005
Email: admin@una-logistics.com
Mailing address: 6635 S Dayton St, Ste 310 PMB 290, Greenwood Village, CO 80111

For SMS assistance, reply HELP or call +1 208 379 7005. To stop receiving text messages, reply STOP.